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Delivering Value Through a Robust Customer Experience

Delivering Value Through a Robust Customer Experience

Steve, Coughran, data and construction expert and Founder and Director of Strategy at the Coltivar Group, will discuss the future of the customer experience and how you can implement analytics to attract and retain customers.

About this course

An educational webinar hosted by Procore

Receive Continuing Education (CE) credit upon completion of this course:
    • American Institute of Architects (AIA) 
      Course Title: Delivering Value Through a Robust Customer Experience
      Course Number: PC-222-DE
      Delivery Name: Procore Technologies
      Curriculum Group Name: AIA Providers
    • American Institute of Constructors (AIC) 
      Credit: 1 CPD
    • American Institute of Building Design (AIBD)
      Credit: 1 credit
Learning Objectives:
  • Learn about the key analytics that can tell you more about your customers and their expectations.
  • Discover how big data is refining business processes around the world.
  • Learn how qualitative and quantitative data can give you a 360-degree picture of your client.
  • Assess the effort your company can make to meet the expectations of clients to attract and retain.
Speakers:

Steve Coughran
Founding Director, Coltivar Group

Curriculum

  • Play Video
  • Quiz
  • Congratulations! You've completed a Procore Continuing Education course!

About this course

An educational webinar hosted by Procore

Receive Continuing Education (CE) credit upon completion of this course:
    • American Institute of Architects (AIA) 
      Course Title: Delivering Value Through a Robust Customer Experience
      Course Number: PC-222-DE
      Delivery Name: Procore Technologies
      Curriculum Group Name: AIA Providers
    • American Institute of Constructors (AIC) 
      Credit: 1 CPD
    • American Institute of Building Design (AIBD)
      Credit: 1 credit
Learning Objectives:
  • Learn about the key analytics that can tell you more about your customers and their expectations.
  • Discover how big data is refining business processes around the world.
  • Learn how qualitative and quantitative data can give you a 360-degree picture of your client.
  • Assess the effort your company can make to meet the expectations of clients to attract and retain.
Speakers:

Steve Coughran
Founding Director, Coltivar Group

Curriculum

  • Play Video
  • Quiz
  • Congratulations! You've completed a Procore Continuing Education course!