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Delivering Value Through a Robust Customer Experience

Delivering Value Through a Robust Customer Experience

About this course

Learning Format:

Webinar Recording

Description:

Steve Coughran, data and construction expert and Founder and Director of Strategy at the Coltivar Group, will discuss the future of the customer experience and how you can implement analytics to attract and retain customers.

Learning Objectives:
  • Learn about the key analytics that can tell you more about your customers and their expectations.
  • Discover how big data is refining business processes around the world.
  • Learn how qualitative and quantitative data can give you a 360-degree picture of your client.
  • Assess the effort your company can make to meet the expectations of clients to attract and retain.
Continuing Education Credit:

This course has been approved by these organizations and associations.

Course Title: Delivering Value Through a Robust Customer Experience
Course Number: PC-222-DE
Delivery Name: Procore Technologies
Curriculum Group Name: AIA Providers
Credit: 1 AIA LU

Procore's Continuing Education courses may fulfill state licensing requirements. When a course is completed, a certificate of completion is provided. It is up to the construction professional to submit their certificates of completion to their state licensing board to request credit for participating in a Procore Continuing Education course. 

Speakers:

Steve Coughran
Founding Director, Coltivar Group

Curriculum

  • Play Video
  • Quiz
  • Congratulations! You've completed a Procore Continuing Education course!
  • We want to hear from you!

About this course

Learning Format:

Webinar Recording

Description:

Steve Coughran, data and construction expert and Founder and Director of Strategy at the Coltivar Group, will discuss the future of the customer experience and how you can implement analytics to attract and retain customers.

Learning Objectives:
  • Learn about the key analytics that can tell you more about your customers and their expectations.
  • Discover how big data is refining business processes around the world.
  • Learn how qualitative and quantitative data can give you a 360-degree picture of your client.
  • Assess the effort your company can make to meet the expectations of clients to attract and retain.
Continuing Education Credit:

This course has been approved by these organizations and associations.

Course Title: Delivering Value Through a Robust Customer Experience
Course Number: PC-222-DE
Delivery Name: Procore Technologies
Curriculum Group Name: AIA Providers
Credit: 1 AIA LU

Procore's Continuing Education courses may fulfill state licensing requirements. When a course is completed, a certificate of completion is provided. It is up to the construction professional to submit their certificates of completion to their state licensing board to request credit for participating in a Procore Continuing Education course. 

Speakers:

Steve Coughran
Founding Director, Coltivar Group

Curriculum

  • Play Video
  • Quiz
  • Congratulations! You've completed a Procore Continuing Education course!
  • We want to hear from you!