-
Intro to workforce management
-
What is workforce management?
-
Efficiency and optimization
-
Building strong labor plans
-
Communication & escalation
-
Risk mitigation in workforce management
-
Building healthy people and cultures
-
Final knowledge check
-
Summary and key takeaways
-
We want to hear from you!
-
Conclusion
Intro to Workforce Management
Learn to boost labor efficiency, coordinate crews, forecast needs, and reduce jobsite risk with workforce management.
Instructor: Janine Trinidad
1 hour
Last reviewed 12/2025
Multimedia Content
Course Description
Construction projects can quickly fall behind if you don’t have the right workers in the right place at the right time. Labor is the core of construction, but it is also one of the biggest variables. When crews are delayed, skills are mismatched, or schedules shift, even the best project plans can start to fall apart. This course is your guide to mastering Workforce Management (WFM), a smart strategy designed to align people, skills, and project goals. WFM is more than just scheduling, it’s about making sure your team has the support and resources needed to move the project forward safely and efficiently. Understanding WFM gives you the essential tools to lead your jobsite or support your field teams with confidence.
You will learn exactly what WFM is and how it is different from typical Human Resources (HR) and project scheduling. The course breaks down the process into clear steps, starting with how to build strong labor plans and accurate labor forecasts that match your project’s needs. You will explore strategies for improving workforce efficiency by learning how to spot and reduce common problems like waste, rework, and waiting time on the jobsite. We also cover effective strategies for coordinating daily field activities and using clear communication to keep every crew aligned and safe.
When you complete this course, you will be able to track productivity and know how to identify workforce-related risks before they lead to accidents or project delays. You will gain the ability to prepare for unexpected challenges using contingency planning. Most importantly, you will learn how excellent WFM practices support a healthy, safe, and respectful jobsite culture, helping you reduce burnout and strengthen team trust. This course ensures you can transform labor plans into reliable, efficient results in the field.
Learning Objectives
-
Explain what workforce management is and how it differs from Human Resources and project scheduling.
-
Build workforce plans and labor forecasts that align with project goals.
-
Coordinate daily field activities through clear communication and effective workforce planning.
-
Track productivity and identify workforce-related risks before they impact safety or progress.
-
Support a safe, efficient, and people-focused jobsite culture.
Prerequisites
-
Learning Level: Beginner
-
Prerequisite Knowledge: None.
-
Recommended Knowledge: None.
Continuing Education Course Credits
Course Title: Intro to Workforce Management
Course Number: PC-446-041825
Session Number: 1
Curriculum Group Name: AIA Providers
Credit: 1 AIA LU
Course Expiration Date: 04/22/2028
Procore's Continuing Education courses may qualify for continuing education credits with other professional organizations or fulfill state licensing requirements. If you are a member of a different organization, you can download your course completion certificate from your learning profile and report your completion yourself to the organization for potential credit. Please refer to the organization's continuing education requirements for course eligibility information.
AIA CES Provider statement
Procore Technologies is a registered provider of AIA-approved continuing education under Provider Number 40108059. All registered AIA CES Providers must comply with the AIA Standards for Continuing Education Programs. Any questions or concerns about this provider or this learning program may be sent to AIA CES (cessupport@aia.org or (800) AIA 3837, Option 3).
This learning program is registered with AIA CES for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the AIA of any material of construction or any method or manner of handling, using, distributing, or dealing in any material or product. AIA continuing education credit has been reviewed and approved by AIA CES. Learners must complete the entire learning program to receive continuing education credit. AIA continuing education Learning Units earned upon completion of this course will be reported to AIA CES for AIA members. Certificates of Completion for both AIA members and non-AIA members are available upon request.
AIA continuing education credit has been reviewed and approved by AIA CES. Learners must complete the entire learning program to receive continuing education credit. AIA continuing education Learning Units earned upon completion of this course will be reported to AIA CES for AIA members. Certificates of Completion for both AIA members and non-AIA members are available upon request.
Frequently Asked Questions
What are the main benefits of taking this course for my career?
By the end of the course, you will gain essential skills to reduce risk, boost productivity, and improve efficiency across your projects. You will learn how to build workforce plans and labor forecasts that align with project goals. You will also learn to coordinate daily field activities and track productivity to prevent delays before they impact progress or safety.
Does the course cover how leadership and jobsite culture affect construction performance?
Yes. The success of any workforce plan depends on the people and the culture supporting them. The course teaches how WFM practices directly support a healthier culture by prioritizing physical and mental wellness, growth opportunities, and open communication. You will learn how strong leadership, consistency, and showing genuine care builds loyalty and trust, which in turn strengthens safety, morale, and performance.
What tangible skills related to risk and compliance will I gain?
You will learn how to identify labor risks early and take action to prevent delays, accidents, and legal problems. The course covers how WFM reduces risk by planning ahead for labor gaps, tracking compliance in real time, and verifying crew qualifications. You will also learn structured processes for escalating serious issues like missing workers or safety hazards quickly and efficiently.
What's Next
Other Recommended Courses
Growing an Organic Workforce in the Skilled TradesOpening Doors for a Brighter Future: Second Chance Hiring in the Construction IndustryTrades 101Related Resources
Instructors
Janine Trinidad
Janine Trinidad is a Construction Educational professional for Procore Technologies. In previous roles, Janine managed all phases of construction on hotel, mixed-use, and institutional projects in the San Francisco Bay area. She was responsible for negotiating contract budgets and change orders, managing RFIs and submittals, and overseeing quality control, among other duties. She is also a certified transformational coach with a focus on women-centered and trauma-informed methods. She is passionate about transforming the construction industry to be a healthier, more successful and welcoming place to work and believes technology and education are allies in doing so.