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Introduction
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The hierarchy
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Bottlenecks
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Data sharing with multiple generations
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Visual data
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Chain of command flow
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Knowledge check
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We want to hear from you!
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Conclusion
Data Sharing -- Confident Communications Program (Part 2)
Build the communication and decision-making skills needed to prevent bottlenecks, work effectively through the chain of command, and collaborate across multigenerational teams.
Instructor: Susan Young
1 hour
Last reviewed 04/2026
Video Content
Course Description
This module introduces the fundamentals of interpersonal communication and mindset, key components of personal and professional growth in the construction industry. Perfect for construction professionals looking to elevate their leadership skills or those wanting to break free from limiting beliefs, it teaches how effective communication is truly an inside job. You’ll learn how your internal dialogue shapes behavior, how to respond instead of react under pressure, and how to communicate with clarity and confidence on the jobsite.
Through practical strategies and real-world examples, you’ll build stronger Human-to-Human (H2H) connections, improve collaboration across teams and generations, and create an environment where people feel safe to speak up. By mastering both your mindset and your message, you’ll improve project outcomes and increase your overall impact as a leader.
After completing this module, you will understand how mastering your internal mindset and external communication skills work together to translate your Return on Communication (ROC) into the Return on Investment (ROI) that executives care about.
Learning Objectives
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Replace negative self-talk with empowering internal narratives to overcome limiting beliefs.
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Interpret nonverbal cues and spatial orientation to build Human-to-Human (H2H) rapport.
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Analyze communication barriers within multi-generational teams to foster collaboration and psychological safety.
Prerequisites
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Learning Level: Beginner
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Prerequisite Knowledge: Completion of Human Communication.
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Recommended Knowledge: None.
Continuing Education Course Credits
Course Title: Confident Communication for New Construction Professionals
Course Number: PC-01-03032026
Session Number: 1
Curriculum Group Name: AIA Providers
Credit: 5.5 AIA LU
Course Expiration Date: 03/11/2029
Procore's Continuing Education courses may qualify for continuing education credits with other professional organizations or fulfill state licensing requirements. If you are a member of a different organization, you can download your course completion certificate from your learning profile and report your completion yourself to the organization for potential credit. Please refer to the organization's continuing education requirements for course eligibility information.
AIA CES Provider statement
Procore Technologies is a registered provider of AIA-approved continuing education under Provider Number 40108059. All registered AIA CES Providers must comply with the AIA Standards for Continuing Education Programs. Any questions or concerns about this provider or this learning program may be sent to AIA CES (cessupport@aia.org or (800) AIA 3837, Option 3).
This learning program is registered with AIA CES for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the AIA of any material of construction or any method or manner of handling, using, distributing, or dealing in any material or product. AIA continuing education credit has been reviewed and approved by AIA CES. Learners must complete the entire learning program to receive continuing education credit. AIA continuing education Learning Units earned upon completion of this course will be reported to AIA CES for AIA members. Certificates of Completion for both AIA members and non-AIA members are available upon request.
Frequently Asked Questions
Who is this program for?
This program is for those new to construction who want to build essential interpersonal skills, early construction career professionals looking to strengthen communication and collaboration on the jobsite, or industry team leads who want to improve workforce communication or recommend the program to their teams.
Do I receive anything for completing the program?
Yes, you will receive a certificate of completion once you complete all the modules in the program.
Does this module focus on communication skills or leadership skills?
Both. The module shows that leadership starts with communication — and communication starts with mindset. You’ll learn how your internal reactions affect how you speak, listen, and make decisions, especially in high-pressure jobsite situations. By improving self-awareness and intentional communication, you’ll naturally strengthen your leadership presence.
Will this help me handle difficult conversations on a jobsite?
Yes. The module teaches practical techniques for staying calm, listening effectively, and responding with clarity instead of reacting emotionally. You’ll practice building trust, navigating personality differences, and creating a safe environment where team members feel comfortable speaking up.
What's Next
Continue your learning journey
This course is part of the “Confident Communication for New Construction Professionals” Learning Path.
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1. Human Communication
View Course PageDevelop the self-awareness and mental habits needed to communicate clearly, lead with confidence, and connect with others.
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You are here!
2. Data Sharing
Build the communication and decision-making skills needed to prevent bottlenecks, work effectively through the chain of command, and collaborate across multigenerational teams.
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3. Questions and Listening
View Course PageLearn how to listen deeply, ask better questions, and move from pointing out problems to helping solve them.
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4. Speaking
View Course PageLearn how to use tone, pace, and structure to communicate clearly, apply the V4 framework, and speak with confidence and credibility.
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5. Mitigating Risks
View Course PageLearn practical tools and leadership skills to keep projects on track and teams working well together.
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6. Program Exam & Resources
View Course PageTest your knowledge with the final exam and explore pathways for continuous learning.
Related Resources
Instructor’s Corner
Susan Young
Susan Young is an award-winning CEO, communications facilitator, and A/E/C keynote speaker with 40 years of experience. Susan began her career as an on-air radio news reporter in New Jersey. Today, she works with A/E/C professionals who want to be clear communicators so they can build confidence, visibility, and respect. A native of New Jersey, Susan now lives in Myrtle Beach, South Carolina. She has two grown children.
AEC Amplify
AEC Amplify is a communication training platform for architecture, engineering, and construction professionals. An award-winning former broadcast journalist, Susan Young trains and coaches individuals and groups to clearly explain ideas, build client trust, and collaborate more effectively by treating communication as a powerful professional tool. Susan is a sought-after keynote speaker, trainer, and facilitator, providing in-person and online programs to architects, engineering, and construction professionals.