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Introduction
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Common delays
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4 aspects of projects
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Risks and AI
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Meeting deadlines
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Leadership
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Knowledge check
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We want to hear from you!
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Conclusion
Mitigating Risks -- Confident Communications Program (Part 5)
Learn practical tools and leadership skills to keep projects on track and teams working well together.
Instructor: Susan Young
1 hour
Last reviewed 04/2026
Video Content
Course Description
This module teaches risk mitigation, agile workflows, and empathetic leadership — essential skills for keeping construction projects on track and on budget. You’ll learn to set clear deadlines, anticipate operational risks, and manage your time to maintain momentum and prevent delays.
Through practical strategies and real-world examples, you’ll apply the Pomodoro Technique to stay focused, run efficient Scrum-style huddles, and leverage tools like AI to improve safety and handoffs. You’ll also develop leadership skills that validate your team’s concerns, encourage collaboration, and keep work moving efficiently.
By mastering these skills, you’ll prevent costly delays, strengthen team culture, and translate daily tasks into measurable business outcomes.
Learning Objectives
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Assess common misunderstandings related to project scope and documentation to prevent time-management delays.
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Define exact deadlines to eliminate vague terminology (like ASAP) and keep tasks on the critical path.
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Demonstrate "Inside the Box" leadership by using empathy and active validation to address team members' concerns.
Prerequisites
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Learning Level: Beginner
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Prerequisite Knowledge: Completion of Speaking.
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Recommended Knowledge: None.
Continuing Education Course Credits
Course Title: Confident Communication for New Construction Professionals
Course Number: PC-01-03032026
Session Number: 1
Curriculum Group Name: AIA Providers
Credit: 5.5 AIA LU
Course Expiration Date: 03/11/2029
Procore's Continuing Education courses may qualify for continuing education credits with other professional organizations or fulfill state licensing requirements. If you are a member of a different organization, you can download your course completion certificate from your learning profile and report your completion yourself to the organization for potential credit. Please refer to the organization's continuing education requirements for course eligibility information.
AIA CES Provider statement
Procore Technologies is a registered provider of AIA-approved continuing education under Provider Number 40108059. All registered AIA CES Providers must comply with the AIA Standards for Continuing Education Programs. Any questions or concerns about this provider or this learning program may be sent to AIA CES (cessupport@aia.org or (800) AIA 3837, Option 3).
This learning program is registered with AIA CES for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the AIA of any material of construction or any method or manner of handling, using, distributing, or dealing in any material or product. AIA continuing education credit has been reviewed and approved by AIA CES. Learners must complete the entire learning program to receive continuing education credit. AIA continuing education Learning Units earned upon completion of this course will be reported to AIA CES for AIA members. Certificates of Completion for both AIA members and non-AIA members are available upon request.
Frequently Asked Questions
I feel overwhelmed by multitasking and vague requests. Will this module help me? 
Yes. You’ll learn why multitasking is a myth and how to use the Pomodoro Technique—focused 20–25 minute work intervals with short breaks—to stay productive. The module also teaches how to replace vague deadlines like “ASAP” with clear, actionable timelines that keep projects on track.
Does this module cover how to lead teams and improve workplace culture?
Yes. You’ll learn how to lead with empathy by treating team members as people, not just task-doers. The module teaches techniques for validating concerns, building trust, and fostering collaboration, helping you reduce stress, prevent turnover, and create a more productive work environment.
What's Next
Continue your learning journey
This course is part of the “Confident Communication for New Construction Professionals” Learning Path.
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1. Human Communication
View Course PageDevelop the self-awareness and mental habits needed to communicate clearly, lead with confidence, and connect with others.
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2. Data Sharing
View Course PageBuild the communication and decision-making skills needed to prevent bottlenecks, work effectively through the chain of command, and collaborate across multigenerational teams.
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3. Questions and Listening
View Course PageLearn how to listen deeply, ask better questions, and move from pointing out problems to helping solve them.
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4. Speaking
View Course PageLearn how to use tone, pace, and structure to communicate clearly, apply the V4 framework, and speak with confidence and credibility.
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You are here!
5. Mitigating Risks
Learn practical tools and leadership skills to keep projects on track and teams working well together.
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6. Program Exam & Resources
View Course PageTest your knowledge with the final exam and explore pathways for continuous learning.
Related Resources
Instructor’s Corner
Susan Young
Susan Young is an award-winning CEO, communications facilitator, and A/E/C keynote speaker with 40 years of experience. Susan began her career as an on-air radio news reporter in New Jersey. Today, she works with A/E/C professionals who want to be clear communicators so they can build confidence, visibility, and respect. A native of New Jersey, Susan now lives in Myrtle Beach, South Carolina. She has two grown children.
AEC Amplify
AEC Amplify is a communication training platform for architecture, engineering, and construction professionals. An award-winning former broadcast journalist, Susan Young trains and coaches individuals and groups to clearly explain ideas, build client trust, and collaborate more effectively by treating communication as a powerful professional tool. Susan is a sought-after keynote speaker, trainer, and facilitator, providing in-person and online programs to architects, engineering, and construction professionals.