-
Introduction
-
Subpar communication
-
Speaking up
-
Clarity
-
Vocal vitality
-
Respecting leaders
-
Professionalism
-
Knowledge check
-
We want to hear from you!
-
Conclusion
Speaking -- Confident Communications Program (Part 4)
Learn how to use tone, pace, and structure to communicate clearly, apply the V4 framework, and speak with confidence and credibility.
Instructor: Susan Young
1 hour
Last reviewed 04/2026
Video Content
Course Description
This module introduces the fundamentals of confident speaking and professional presence — essential skills for leading meetings and presenting information on busy jobsites. You’ll learn how to control tone, pacing, and emphasis so your message is clear and easy to follow instead of rushed or monotone.
Through practical strategies and real-world examples, you’ll apply a structured communication framework to organize your thoughts, prepare effectively, and deliver concise updates without rambling or over-explaining. You’ll also learn how to build rapport, distinguish assertive from aggressive communication, and recognize audience reactions so you can adjust in the moment.
By improving how you prepare and deliver information, you’ll communicate with confidence, gain credibility, and make your ideas easier for others to understand and act on.
Learning Objectives
-
Assess common public speaking myths to transition from a fixed mindset to a growth mindset.
-
Structure clear communication for the field and office using the "Five P's" of preparation and concise outlining techniques.
-
Implement vocal vitality through intentional inflection, pacing, and silences to keep audiences engaged.
-
Demonstrate professionalism by adopting an assertive leadership style and proactively bringing solutions to the team.
Prerequisites
-
Learning Level: Beginner
-
Prerequisite Knowledge: Completion of Questions and Listening.
-
Recommended Knowledge: None.
Continuing Education Course Credits
Course Title: Confident Communication for New Construction Professionals
Course Number: PC-01-03032026
Session Number: 1
Curriculum Group Name: AIA Providers
Credit: 5.5 AIA LU
Course Expiration Date: 03/11/2029
Procore's Continuing Education courses may qualify for continuing education credits with other professional organizations or fulfill state licensing requirements. If you are a member of a different organization, you can download your course completion certificate from your learning profile and report your completion yourself to the organization for potential credit. Please refer to the organization's continuing education requirements for course eligibility information.
AIA CES Provider statement
Procore Technologies is a registered provider of AIA-approved continuing education under Provider Number 40108059. All registered AIA CES Providers must comply with the AIA Standards for Continuing Education Programs. Any questions or concerns about this provider or this learning program may be sent to AIA CES (cessupport@aia.org or (800) AIA 3837, Option 3).
This learning program is registered with AIA CES for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the AIA of any material of construction or any method or manner of handling, using, distributing, or dealing in any material or product. AIA continuing education credit has been reviewed and approved by AIA CES. Learners must complete the entire learning program to receive continuing education credit. AIA continuing education Learning Units earned upon completion of this course will be reported to AIA CES for AIA members. Certificates of Completion for both AIA members and non-AIA members are available upon request.
Frequently Asked Questions
I’m very technical and uncomfortable with public speaking. Will this module help me?
Yes. The module treats communication as a learnable skill, not a personality trait. You’ll use simple preparation techniques and message-structuring tools to organize your thoughts and explain technical information clearly without rambling or relying on slides.
What will this module teach me about speaking up on a busy jobsite?
You’ll learn the difference between assertive and aggressive communication and how to use tone, pacing, and clear wording to give direction confidently. The module also shows how to present ideas and solutions in a way that earns attention and respect.
What's Next
Continue your learning journey
This course is part of the “Confident Communication for New Construction Professionals” Learning Path.
-
1. Human Communication
View Course PageDevelop the self-awareness and mental habits needed to communicate clearly, lead with confidence, and connect with others.
-
2. Data Sharing
View Course PageBuild the communication and decision-making skills needed to prevent bottlenecks, work effectively through the chain of command, and collaborate across multigenerational teams.
-
3. Questions and Listening
View Course PageLearn how to listen deeply, ask better questions, and move from pointing out problems to helping solve them.
-
You are here!
4. Speaking
Learn how to use tone, pace, and structure to communicate clearly, apply the V4 framework, and speak with confidence and credibility.
-
5. Mitigating Risks
View Course PageLearn practical tools and leadership skills to keep projects on track and teams working well together.
-
6. Program Exam & Resources
View Course PageTest your knowledge with the final exam and explore pathways for continuous learning.
Related Resources
Instructor’s Corner
Susan Young
Susan Young is an award-winning CEO, communications facilitator, and A/E/C keynote speaker with 40 years of experience. Susan began her career as an on-air radio news reporter in New Jersey. Today, she works with A/E/C professionals who want to be clear communicators so they can build confidence, visibility, and respect. A native of New Jersey, Susan now lives in Myrtle Beach, South Carolina. She has two grown children.
AEC Amplify
AEC Amplify is a communication training platform for architecture, engineering, and construction professionals. An award-winning former broadcast journalist, Susan Young trains and coaches individuals and groups to clearly explain ideas, build client trust, and collaborate more effectively by treating communication as a powerful professional tool. Susan is a sought-after keynote speaker, trainer, and facilitator, providing in-person and online programs to architects, engineering, and construction professionals.