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Introduction
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Today’s communication
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Curiosity
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Deep listening
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Communication myths
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Nonverbal communication
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Knowledge check
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We want to hear from you!
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Conclusion
Questions and Listening -- Confident Communications Program (Part 3)
Learn how to listen deeply, ask better questions, and move from pointing out problems to helping solve them.
Instructor: Susan Young
1 hour
Last reviewed 04/2026
Video Content
Course Description
This module introduces the fundamentals of curiosity, deep listening, and nonverbal communication — critical skills for solving problems and standing out on busy jobsites. You’ll learn how to ask better questions, stay fully present in conversations, and shift from pointing out issues to helping solve them.
Through practical strategies and real-world examples, you’ll practice speaking up early, admitting mistakes quickly to prevent rework, and recognizing cues in body language and tone that signal confusion, risk, or misunderstanding. You’ll also learn how to stay informed and prepared so you contribute useful insights instead of doubting your judgement.
By improving how you listen, observe, and engage with others, you’ll build trust, strengthen safety awareness, and increase your effectiveness as a team member and leader.
Learning Objectives
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Identify outdated communication habits to prevent lost credibility and project risks.
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Apply curiosity and "silent listening" to proactively formulate jobsite solutions.
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Interpret nonverbal cues and body language to build stronger team connections.
Prerequisites
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Learning Level: Beginner
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Prerequisite Knowledge: Completion of Data Sharing.
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Recommended Knowledge: None.
Continuing Education Course Credits
Course Title: Confident Communication for New Construction Professionals
Course Number: PC-01-03032026
Session Number: 1
Curriculum Group Name: AIA Providers
Credit: 5.5 AIA LU
Course Expiration Date: 03/11/2029
Procore's Continuing Education courses may qualify for continuing education credits with other professional organizations or fulfill state licensing requirements. If you are a member of a different organization, you can download your course completion certificate from your learning profile and report your completion yourself to the organization for potential credit. Please refer to the organization's continuing education requirements for course eligibility information.
AIA CES Provider statement
Procore Technologies is a registered provider of AIA-approved continuing education under Provider Number 40108059. All registered AIA CES Providers must comply with the AIA Standards for Continuing Education Programs. Any questions or concerns about this provider or this learning program may be sent to AIA CES (cessupport@aia.org or (800) AIA 3837, Option 3).
This learning program is registered with AIA CES for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the AIA of any material of construction or any method or manner of handling, using, distributing, or dealing in any material or product. AIA continuing education credit has been reviewed and approved by AIA CES. Learners must complete the entire learning program to receive continuing education credit. AIA continuing education Learning Units earned upon completion of this course will be reported to AIA CES for AIA members. Certificates of Completion for both AIA members and non-AIA members are available upon request.
Frequently Asked Questions
Will this module teach me how to ask questions without sounding inexperienced?
Yes. The module explains when and how to ask clarifying questions in a professional way that confirms expectations and prevents mistakes. You’ll practice techniques that show preparedness and accountability, helping you build credibility rather than appear unsure.
Does the module help me move from reporting problems to contributing solutions?
Yes. The module teaches a simple approach for presenting issues along with possible next steps, allowing teams to make faster decisions and keeping work moving forward.
Will I learn how to keep my project updates clear and engaging?
Yes. You’ll learn how to structure updates so the main point is understood quickly, adjust the level of detail for different audiences, and recognize when listeners are confused or disengaged. These skills help your communication land the first time.
What's Next
Continue your learning journey
This course is part of the “Confident Communication for New Construction Professionals” Learning Path.
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1. Human Communication
View Course PageDevelop the self-awareness and mental habits needed to communicate clearly, lead with confidence, and connect with others.
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2. Data Sharing
View Course PageBuild the communication and decision-making skills needed to prevent bottlenecks, work effectively through the chain of command, and collaborate across multigenerational teams.
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You are here!
3. Questions and Listening
Learn how to listen deeply, ask better questions, and move from pointing out problems to helping solve them.
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4. Speaking
View Course PageLearn how to use tone, pace, and structure to communicate clearly, apply the V4 framework, and speak with confidence and credibility.
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5. Mitigating Risks
View Course PageLearn practical tools and leadership skills to keep projects on track and teams working well together.
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6. Program Exam & Resources
View Course PageTest your knowledge with the final exam and explore pathways for continuous learning.
Related Resources
Instructor’s Corner
Susan Young
Susan Young is an award-winning CEO, communications facilitator, and A/E/C keynote speaker with 40 years of experience. Susan began her career as an on-air radio news reporter in New Jersey. Today, she works with A/E/C professionals who want to be clear communicators so they can build confidence, visibility, and respect. A native of New Jersey, Susan now lives in Myrtle Beach, South Carolina. She has two grown children.
AEC Amplify
AEC Amplify is a communication training platform for architecture, engineering, and construction professionals. An award-winning former broadcast journalist, Susan Young trains and coaches individuals and groups to clearly explain ideas, build client trust, and collaborate more effectively by treating communication as a powerful professional tool. Susan is a sought-after keynote speaker, trainer, and facilitator, providing in-person and online programs to architects, engineering, and construction professionals.