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Introduction
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Leadership and coaching
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Coaching on jobsites
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Managing conflicts
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Knowledge check
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We want to hear from you!
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Conclusion
Coaching and Conflicts -- Leadership Communications Program (Part 5)
Transition from manager to strategic coach and resolving conflicts to foster psychological safety.
Instructor: Susan Young
1 hour
Last reviewed 07/2026
Video Content
Course Description
This module teaches the transition from traditional task management to strategic coaching and conflict resolution, essential skills for developing an autonomous workforce and keeping construction projects moving forward. You’ll learn how to use the Socratic method to spark critical thinking, lead with empathy, and identify operational challenges before they become costly delays.
Through practical strategies and real-world examples, you’ll establish written Working Agreements at the start of a project and use continuous feedback loops to improve workflows. You’ll also learn how to close communication gaps, reduce cognitive clutter, and use the MAT process (Monitor, Align, Track) to keep teams aligned and accountable. In addition, you’ll explore how to leverage AI tools to boost productivity, manage schedules, and support better decision-making.
By mastering these skills, you’ll prevent cost overruns, strengthen a team culture built on ownership and accountability, and translate stronger communication into measurable business results and improved project profitability.
Learning Objectives
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Demonstrate coaching and leadership practices.
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Analyze working agreements and feedback loops to improve workflows.
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Apply conflict resolution strategies for better communication.
Prerequisites
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Learning Level: Intermediate
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Prerequisite Knowledge: Completion of Internal Meetings
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Recommended Knowledge: General knowledge of the construction industry.
Continuing Education Course Credits
Course Title: Built to Lead: Communication for Construction Leaders
Course Number: PC-01-05072026
Session Number: 1
Curriculum Group Name: AIA Providers
Credit: 5.5 AIA LU
Course Expiration Date: 05/15/2029
Procore's Continuing Education courses may qualify for continuing education credits with other professional organizations or fulfill state licensing requirements. If you are a member of a different organization, you can download your course completion certificate from your learning profile and report your completion yourself to the organization for potential credit. Please refer to the organization's continuing education requirements for course eligibility information.
AIA CES Provider statement
Procore Technologies is a registered provider of AIA-approved continuing education under Provider Number 40108059. All registered AIA CES Providers must comply with the AIA Standards for Continuing Education Programs. Any questions or concerns about this provider or this learning program may be sent to AIA CES (cessupport@aia.org or (800) AIA 3837, Option 3).
This learning program is registered with AIA CES for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the AIA of any material of construction or any method or manner of handling, using, distributing, or dealing in any material or product. AIA continuing education credit has been reviewed and approved by AIA CES. Learners must complete the entire learning program to receive continuing education credit. AIA continuing education Learning Units earned upon completion of this course will be reported to AIA CES for AIA members. Certificates of Completion for both AIA members and non-AIA members are available upon request.
Frequently Asked Questions
Why should I shift to a coaching mindset instead of just giving directives on the jobsite?
Directives are still important for immediate safety and urgent decisions, but relying on them alone can limit ownership and problem-solving. This module teaches you how to combine clear direction with a coaching mindset by using thoughtful questions that build critical thinking, accountability, and autonomy. The result is a stronger workforce, fewer reworks, and better project outcomes.
How will this module help me prevent costly project delays and resolve team conflicts?
This module helps you prevent miscommunication by establishing clear Working Agreements that define expectations, responsibilities, and escalation paths before issues arise. You’ll also learn how to use feedback loops and the MAT process (Monitor, Align, Track) to close communication gaps and keep workflows moving. In addition, you’ll apply conflict resolution strategies that build psychological safety, strengthen collaboration, and resolve issues faster.
What's Next
Continue your learning journey
This course is part of the “Built to Lead: Communication for Construction Leaders” Learning Path.
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1. Executive Presence
View Course PageDevelop the believability factor and relational leadership skills needed to translate technical project data into strategic business language that influences executive decision-makers.
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2. Shortlisted Meetings
View Course PageMaster the seller-doer interview, overcoming limiting self-talk, and reading non-verbal cues to connect with clients and decision-makers.
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3. Storytelling
View Course PageMove from technical expert to compelling storyteller by prioritizing the why before the how and using voice and body language to engage your audience.
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4. Internal Meetings
View Course PageDrive organizational change to create outcome-driven agendas, replacing rambling with clear communication, and delivering assertive updates.
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You are here!
5. Coaching and Conflicts
Transition from manager to strategic coach and resolving conflicts to foster psychological safety.
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6. Program Outro
View Course PageTest your knowledge with the final exam and explore pathways for continuous learning.
Related Resources
Instructor’s Corner
Susan Young
Susan Young is an award-winning CEO, communications facilitator, and A/E/C keynote speaker with 40 years of experience. Susan began her career as an on-air radio news reporter in New Jersey. Today, she works with A/E/C professionals who want to be clear communicators so they can build confidence, visibility, and respect. A native of New Jersey, Susan now lives in Myrtle Beach, South Carolina. She has two grown children.
AEC Amplify
AEC Amplify is a communication training platform for architecture, engineering, and construction professionals. An award-winning former broadcast journalist, Susan Young trains and coaches individuals and groups to clearly explain ideas, build client trust, and collaborate more effectively by treating communication as a powerful professional tool. Susan is a sought-after keynote speaker, trainer, and facilitator, providing in-person and online programs to architects, engineering, and construction professionals.
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