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Introduction
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Being intentional
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Showing up
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Following up
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Knowledge check
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We want to hear from you!
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Conclusion
Internal Meetings -- Leadership Communications Program (Part 4)
Drive organizational change to create outcome-driven agendas, replacing rambling with clear communication, and delivering assertive updates.
Instructor: Susan Young
1 hour
Last reviewed 07/2026
Video Content
Course Description
This module is an advanced deep dive into facilitating outcome-driven internal meetings and driving positive organizational change. Designed for construction leaders looking to elevate their management skills, it teaches you how to turn internal meetings into strategic alignment tools that surface new perspectives and prevent costly surprises. You’ll learn how to set the table using the Three C’s—Clarify, Connect, and Check—and how to foster a growth mindset that embraces challenges and continuous improvement.
Through practical strategies and real-world examples, you’ll learn how to build concise agendas that keep discussions focused and productive. You’ll apply techniques that keep client needs front and center, maintain meeting flow, and prevent conversations from drifting off track. You’ll also learn how to recognize signs of disengagement or meeting fatigue, adjust in the moment, and use assertive communication to build consensus while inviting quieter voices into the conversation.
By improving both the execution and follow-up of your meetings, you’ll replace vague deadlines with clear accountability, create stronger ownership of action items, and use modern tools like AI-generated summaries without losing authentic Human-to-Human (H2H) connection. Ultimately, you’ll transform internal meetings from routine obligations into strategic assets that improve productivity and keep projects moving forward.
Learning Objectives
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Demonstrate effective internal meeting practices.
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Develop agendas for productive and engaging communication.
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Apply concise communication between offices and jobsites.
Prerequisites
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Learning Level: Intermediate
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Prerequisite Knowledge: Completion of Storytelling
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Recommended Knowledge: General knowledge of the construction industry.
Continuing Education Course Credits
Course Title: Built to Lead: Communication for Construction Leaders
Course Number: PC-01-05072026
Session Number: 1
Curriculum Group Name: AIA Providers
Credit: 5.5 AIA LU
Course Expiration Date: 05/15/2029
Procore's Continuing Education courses may qualify for continuing education credits with other professional organizations or fulfill state licensing requirements. If you are a member of a different organization, you can download your course completion certificate from your learning profile and report your completion yourself to the organization for potential credit. Please refer to the organization's continuing education requirements for course eligibility information.
AIA CES Provider statement
Procore Technologies is a registered provider of AIA-approved continuing education under Provider Number 40108059. All registered AIA CES Providers must comply with the AIA Standards for Continuing Education Programs. Any questions or concerns about this provider or this learning program may be sent to AIA CES (cessupport@aia.org or (800) AIA 3837, Option 3).
This learning program is registered with AIA CES for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the AIA of any material of construction or any method or manner of handling, using, distributing, or dealing in any material or product. AIA continuing education credit has been reviewed and approved by AIA CES. Learners must complete the entire learning program to receive continuing education credit. AIA continuing education Learning Units earned upon completion of this course will be reported to AIA CES for AIA members. Certificates of Completion for both AIA members and non-AIA members are available upon request.
Frequently Asked Questions
Why do I need this module if I already know how to run a project meeting?
Because many project meetings become unproductive and create bottlenecks, confusion, or team frustration. This module teaches you how to turn meetings into strategic working sessions using the Three C’s (Clarify, Connect, Check), keep discussions on track, and recognize signs of disengagement so you can adjust in real time.
How will this module improve my team’s accountability and follow-through after a meeting?
The module teaches practical follow-up strategies that improve ownership and clarity after meetings. You’ll learn how to replace vague deadlines with clear action items, use structured task lists, and leverage AI meeting summaries without losing important Human-to-Human (H2H) connection. You’ll also learn how to tailor updates for leadership by linking progress to business outcomes.
What's Next
Continue your learning journey
This course is part of the “Built to Lead: Communication for Construction Leaders” Learning Path.
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1. Executive Presence
View Course PageDevelop the believability factor and relational leadership skills needed to translate technical project data into strategic business language that influences executive decision-makers.
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2. Shortlisted Meetings
View Course PageMaster the seller-doer interview, overcoming limiting self-talk, and reading non-verbal cues to connect with clients and decision-makers.
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3. Storytelling
View Course PageMove from technical expert to compelling storyteller by prioritizing the why before the how and using voice and body language to engage your audience.
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You are here!
4. Internal Meetings
Drive organizational change to create outcome-driven agendas, replacing rambling with clear communication, and delivering assertive updates.
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5. Coaching and Conflicts
View Course PageTransition from manager to strategic coach and resolving conflicts to foster psychological safety.
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6. Program Outro
View Course PageTest your knowledge with the final exam and explore pathways for continuous learning.
Related Resources
Instructor’s Corner
Susan Young
Susan Young is an award-winning CEO, communications facilitator, and A/E/C keynote speaker with 40 years of experience. Susan began her career as an on-air radio news reporter in New Jersey. Today, she works with A/E/C professionals who want to be clear communicators so they can build confidence, visibility, and respect. A native of New Jersey, Susan now lives in Myrtle Beach, South Carolina. She has two grown children.
AEC Amplify
AEC Amplify is a communication training platform for architecture, engineering, and construction professionals. An award-winning former broadcast journalist, Susan Young trains and coaches individuals and groups to clearly explain ideas, build client trust, and collaborate more effectively by treating communication as a powerful professional tool. Susan is a sought-after keynote speaker, trainer, and facilitator, providing in-person and online programs to architects, engineering, and construction professionals.